FlowPal Period & Back Pain Relief Belt

Relieve cramps and back pain fast with soothing heat and massage anytime, anywhere.

FlowPal is a wearable heating and massage belt designed to ease period cramps, lower back pain, and muscle tension using far infrared heat technology and gentle vibration massage. Lightweight, cordless, and discreet, it’s perfect for use at home, work, or on the go.

Why You’ll Love It

• Fast soothing heat for quick relief
• 3 heat levels & 3 massage modes
• Lightweight, wearable, and discreet
• Rechargeable & cordless design
• Ideal for period cramps and back pain

Smart Heat Technology

Far infrared heat delivers deep warmth to relax muscles, improve circulation, and reduce discomfort more effectively than traditional heating pads.

Designed for Everyday Comfort

• Adjustable strap for a secure fit
• Wear comfortably under clothing
• Perfect for travel, work, or rest

What’s Included

• FlowPal Heating Device
• Adjustable Waist Strap
• USB Charging Cable
• User Manual

Warranty & Safety

• 2-Year Warranty
• 30-Day Returns
• Auto shut-off after 10 minutes

FlowPal is intended for comfort and wellness support only and is not a medical device.

Designed for targeted comfort, FlowPal Pro combines far infrared heat, vibration massage, and cordless wearability in a slim, adjustable belt made for everyday cramp and back relief.

What’s Included

• FlowPal Heating Device
• Adjustable Waist Strap
• USB Charging Cable
• User Manual

Shipping

Shipping Information for FlowPal

At FlowPal, we strive to ensure that your order reaches you quickly, safely, and reliably. Below is everything you need to know about our shipping process.

Dispatch Time

All orders placed before 12:00 PM (GMT) will be dispatched on the same day. Orders placed after this time will be dispatched on the next business day.

Shipping Destinations

We currently ship to the following countries:

United Kingdom, United States, Canada, Netherlands, Italy, India, Greece, Croatia, Norway, Sweden, Switzerland, Qatar, Luxembourg, Iceland, Spain, France, Australia, UAE, Brazil, New Zealand, Germany, Denmark, Poland, Finland, Ireland, Austria, South Africa, Belgium, Czech Republic, Romania, Slovenia, Slovakia, Hungary, Turkey, Monaco, Indonesia, Japan, Sri Lanka, Albania

Shipping Times

Canada:
Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

United States:
Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

United Kingdom & Ireland:
Standard Shipping: 4–7 business days
Express Shipping: 1–4 business days

Australia & New Zealand:
Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

Europe & Selected Countries:
(Netherlands, Italy, India, Greece, Croatia, Norway, Sweden, Switzerland, Luxembourg, Iceland, Spain, France, Germany, Denmark, Poland, Finland)
Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

Qatar & UAE:
Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

Brazil:
Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

Rest of World:
Standard Shipping: 4–10 business days
Express Shipping: 4–7 business days

Shipping Cost

Shipping rates are calculated at checkout based on your location and selected shipping method.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor the real-time status of your shipment.

Important Notes

• Shipping times are estimates and may vary due to factors such as customs processing or carrier delays
• Express shipping is available for faster delivery
• Please ensure your shipping details are accurate to avoid delays or delivery issues

Contact Us

For any shipping-related questions or assistance, please contact us at:
support@theflowpal.com

Thank you for choosing FlowPal — we're committed to delivering comfort, right to your doorstep.

Returns

Return Policy for FlowPal

At FlowPal, we are dedicated to providing comfort you can rely on. If you're not completely satisfied with your purchase, we offer a simple and transparent return process to ensure your peace of mind.

Return Period

Customers have 30 days from the date of purchase to initiate a return.

Conditions for Returns

To be eligible for a return:

• The product must be unused, in original packaging, and in new condition
• All accessories and components must be included
• Proof of purchase (order confirmation or receipt) is required

How to Initiate a Return

To begin your return, please contact our support team at:
support@theflowpal.com

Include your order number and the reason for return, and our team will guide you through the next steps.

Return Shipping

• Customers are responsible for return shipping costs, which are non-refundable
• If a refund is approved, the return shipping fee may be deducted from the total refund amount

Refund Process

Once your returned item is received and inspected:

• You will be notified via email regarding the approval or rejection of your refund
• If approved, the refund will be processed to your original payment method within a few business days

Important Notes

• Items purchased during sales, promotions, or discounted offers are final sale and not eligible for return
• Products showing signs of use, damage, or missing packaging may not qualify for a refund

Contact Us

For any questions or assistance, feel free to reach out:
support@theflowpal.com

Frequently Asked Questions (FAQs)

1. What is FlowPal?
FlowPal is a wearable heating and massage device designed to provide relief from period cramps and lower back pain. It uses far infrared heat technology and vibration modes to deliver soothing, targeted comfort.

2. How does FlowPal work?
FlowPal combines heat therapy and vibration massage to relax muscles, improve blood circulation, and reduce discomfort in the abdominal and lower back area.

3. How many modes does FlowPal have?
FlowPal features 3 heating levels and 3 vibration modes, allowing you to customize your comfort based on your needs.

4. How long does the battery last?
FlowPal provides multiple sessions of use on a full charge. It is designed for short, effective sessions with an automatic 10-minute shutoff for safety.

5. Does FlowPal support fast charging?
Yes, FlowPal supports fast USB charging, so you can quickly recharge and use it whenever needed.

6. Can I use FlowPal while charging?
No, for safety reasons, FlowPal should not be used while charging.

7. Is FlowPal safe to use?
Yes, FlowPal is designed with safety features such as controlled heating and auto shut-off. It is made with skin-friendly materials for comfortable use.

8. Where can I use FlowPal?
FlowPal can be used on the lower abdomen for period cramps or on the lower back for muscle pain and tension relief.

9. Is FlowPal portable?
Yes, FlowPal is lightweight, cordless, and wearable, making it easy to use at home, at work, or while traveling.

10. Does it make noise?
FlowPal operates quietly, allowing for discreet use in any environment.

11. What comes in the box?

What's Included:

• FlowPal Heating Device
• Adjustable Waist Strap
• USB Charging Cable
• User Manual
• Warranty Information (2-Year Warranty)
  
  

12. How do I control the device?
FlowPal features simple buttons to control power, heat levels, and vibration modes, allowing easy adjustment of settings.

13. What is the warranty period?
FlowPal comes with a 2-year limited warranty covering manufacturing defects and hardware issues.

14. How can I contact customer support?
For assistance, contact us via email at support@theflowpal.com. Our team is available Monday to Friday, 9:00 AM – 5:00 PM GMT.

15. Where do you ship?
We ship worldwide, including the United States, United Kingdom, Canada, Australia, Europe, and many other countries.

16. Do I have to pay customs or import duties?
No, all prices are tax-inclusive, and you will not need to pay any additional customs or import duties.

17. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use it to track your package in real time.

18. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders.

19. Can I change or cancel my order after placing it?
If your order has not yet been processed, you may request changes or cancellations by contacting support@theflowpal.com as soon as possible. Once shipped, orders cannot be modified.

20. What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can return the product in its original condition for a refund or exchange.

21. What if my product is damaged or defective?
If you receive a damaged or defective product, contact us within 7 days of delivery at support@theflowpal.com with photos of the issue, and we will arrange a replacement or refund.

Warranty Information

Two-Year Replacement Warranty

At FlowPal, we are committed to delivering high-quality, reliable products designed for your comfort. To ensure your confidence and satisfaction, we offer a two-year replacement warranty on all FlowPal devices. Your peace of mind is our priority.

What's Covered

Replacement Coverage:
If your FlowPal device experiences any defects in materials or workmanship within two years of purchase, we will provide a free replacement.

Free Shipping:
We cover the shipping costs for returning the defective product and delivering your replacement.

What's Not Covered

Accidental Damage:
Damage caused by misuse, drops, water exposure, or unauthorized repairs is not covered.

Normal Wear and Tear:
This includes natural degradation from regular use over time.

External Factors:
Damage caused by external events such as power surges, improper charging, or environmental conditions is not covered.

How to Make a Warranty Claim

Contact Support:
Email us at support@theflowpal.com with your order number, a detailed description of the issue, and photos or videos if available.

Return Process:
Our team will guide you through the return process, including shipping instructions and required steps.

Replacement Processing:
Once we receive and inspect the product, we will process your replacement and ship it as quickly as possible.

Customer Support

Our support team is here to assist with any warranty-related questions or concerns. If you need help, feel free to reach out at any time.

Contact Us

We're here to assist you with any inquiries, support requests, or feedback regarding FlowPal. For faster assistance, please include your order number in your message.

Customer Support

For general questions, product assistance, or order-related inquiries, contact us at:
support@theflowpal.com

Our team aims to respond within 24–48 hours during business hours.

Business Hours

Monday to Friday | 9:00 AM – 5:00 PM GMT

Social Media

Follow us on Instagram and Facebook for product updates, promotions, and helpful tips.
You can also reach out via direct message including your order number will help us assist you faster.

Order Assistance

If your inquiry is related to an existing order, please include your order number so we can resolve your request as quickly as possible.

For any further assistance, our team is committed to providing prompt, friendly, and professional support.