FAQ
Frequently Asked Questions (FAQs)
1. What is FlowPal?
FlowPal is a wearable heating and massage device designed to provide relief from period cramps and lower back pain. It uses far infrared heat technology and vibration modes to deliver soothing, targeted comfort.
2. How does FlowPal work?
FlowPal combines heat therapy and vibration massage to relax muscles, improve blood circulation, and reduce discomfort in the abdominal and lower back area.
3. How many modes does FlowPal have?
FlowPal features 3 heating levels and 3 vibration modes, allowing you to customize your comfort based on your needs.
4. How long does the battery last?
FlowPal provides multiple sessions of use on a full charge. It is designed for short, effective sessions with an automatic 10-minute shutoff for safety.
5. Does FlowPal support fast charging?
Yes, FlowPal supports fast USB charging, so you can quickly recharge and use it whenever needed.
6. Can I use FlowPal while charging?
No, for safety reasons, FlowPal should not be used while charging.
7. Is FlowPal safe to use?
Yes, FlowPal is designed with safety features such as controlled heating and auto shut-off. It is made with skin-friendly materials for comfortable use.
8. Where can I use FlowPal?
FlowPal can be used on the lower abdomen for period cramps or on the lower back for muscle pain and tension relief.
9. Is FlowPal portable?
Yes, FlowPal is lightweight, cordless, and wearable, making it easy to use at home, at work, or while traveling.
10. Does it make noise?
FlowPal operates quietly, allowing for discreet use in any environment.
11. What comes in the box?
What's Included:
- FlowPal Heating Device
- Adjustable Waist Strap
- USB Charging Cable
- User Manual
- Warranty Information (2-Year Warranty)
12. How do I control the device?
FlowPal features simple buttons to control power, heat levels, and vibration modes, allowing easy adjustment of settings.
13. What is the warranty period?
FlowPal comes with a 2-year limited warranty covering manufacturing defects and hardware issues.
14. How can I contact customer support?
For assistance, contact us via email at support@theflowpal.com. Our team is available Monday to Friday, 9:00 AM – 5:00 PM GMT.
15. Where do you ship?
We ship worldwide, including the United States, United Kingdom, Canada, Australia, Europe, and many other countries.
16. Do I have to pay customs or import duties?
No, all prices are tax-inclusive, and you will not need to pay any additional customs or import duties.
17. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use it to track your package in real time.
18. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders.
19. Can I change or cancel my order after placing it?
If your order has not yet been processed, you may request changes or cancellations by contacting support@theflowpal.com as soon as possible. Once shipped, orders cannot be modified.
20. What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can return the product in its original condition for a refund or exchange.
21. What if my product is damaged or defective?
If you receive a damaged or defective product, contact us within 7 days of delivery at support@theflowpal.com with photos of the issue, and we will arrange a replacement or refund.