Returns

Returns

Return Policy for FlowPal

At FlowPal, we are dedicated to providing comfort you can rely on. If you're not completely satisfied with your purchase, we offer a simple and transparent return process to ensure your peace of mind.

Return Period

Customers have 30 days from the date of purchase to initiate a return.

Conditions for Returns

To be eligible for a return:

  • The product must be unused, in original packaging, and in new condition
  • All accessories and components must be included
  • Proof of purchase (order confirmation or receipt) is required

How to Initiate a Return

To begin your return, please contact our support team at:
support@theflowpal.com

Include your order number and the reason for return, and our team will guide you through the next steps.

Return Shipping

  • Customers are responsible for return shipping costs, which are non-refundable
  • If a refund is approved, the return shipping fee may be deducted from the total refund amount

Refund Process

Once your returned item is received and inspected:

  • You will be notified via email regarding the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method within a few business days

Important Notes

  • Items purchased during sales, promotions, or discounted offers are final sale and not eligible for return
  • Products showing signs of use, damage, or missing packaging may not qualify for a refund

Contact Us

For any questions or assistance, feel free to reach out:
support@theflowpal.com